At QALB, we aim to ensure that your order reaches you safely and on time. This Shipping & Delivery Policy explains how your order is processed, shipped, and delivered.
1. Order Processing
- Orders are processed after successful order confirmation and payment.
- Orders are generally processed within 1–3 business days.
- Orders placed on weekends or public holidays may be processed on the next business day.
- During sales, festive periods, or high-demand periods, processing may take additional time.
2. Shipping Across India
We currently offer delivery to serviceable locations across India.
The availability of delivery to a particular location depends on the serviceability of the courier partner and the pincode provided at checkout.
3. Delivery Timeline
After your order has been dispatched, the estimated delivery time may vary depending on:
- Delivery location and pincode
- Courier partner
- Weather conditions
- Public holidays
- Peak-season demand
- Other circumstances beyond our control
The estimated delivery timeline shown at checkout or communicated with your order should be considered the applicable delivery estimate.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
Any promotional free-shipping offer will be subject to the terms mentioned on the website at the time of purchase.
5. Order Tracking
Once your order has been shipped, we will provide tracking information through the contact details provided during checkout, where tracking is available.
You can use the tracking information to check the current status of your shipment.
6. Delivery Address
Please ensure that your:
- Name
- Mobile number
- House/Flat number
- Street/Area
- City
- State
- Pincode
are entered correctly while placing your order.
QALB may not be responsible for delays or failed deliveries caused by an incorrect or incomplete shipping address provided by the customer.
7. Delayed Deliveries
While we make every effort to deliver orders within the estimated timeframe, delivery may occasionally be delayed due to circumstances outside our control, including:
- Extreme weather
- Courier delays
- Transportation disruptions
- Public holidays
- Natural events
- Regional restrictions
- High-volume periods
If your order is significantly delayed, please contact our customer support team with your order number.
8. Failed Delivery Attempts
If the courier is unable to deliver your order because the recipient is unavailable, the address is incorrect, or the delivery is refused, the courier may make additional delivery attempts or return the package to us.
Any reshipping or additional charges, where applicable, may be communicated to the customer before the order is reshipped.
9. Damaged Packages
If your package appears damaged at the time of delivery, please contact QALB customer support as soon as possible.
For damaged, missing, or incorrect products, please retain the original packaging and provide photographs/videos and your order details so that we can investigate the issue with our logistics partner.
10. International Shipping
If international shipping is available for your location, applicable shipping charges, delivery timelines, customs duties, import taxes, and other local charges may vary depending on the destination country.
Any customs duties, import taxes, or local charges imposed by the destination country may be the responsibility of the customer unless otherwise stated at checkout.
11. Contact Us
For questions regarding shipping or delivery, please contact QALB customer support through the contact information provided on our website.
QALB
Website: QALB Apparels