Refund Policy

At QALB, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible product, you may request a return, replacement, or refund subject to the conditions below.

1. Eligibility for Refund

A refund may be available if:

• You received a damaged or defective product.
• You received the wrong product, size, color, or variant.
• The product received is materially different from what was ordered.
• Your order qualifies for a refund under QALB's applicable return/refund terms.

Products must meet the applicable return conditions described below.

2. Return Conditions

To be eligible for a return or refund:

• The product must be unused and unworn.
• The product should be in its original condition.
• Original tags, labels, packaging, and accessories should be intact.
• The product must not have been washed, altered, damaged, or used.
• Proof of purchase/order details may be required.

For hygiene reasons, products that have been worn or washed may not be eligible for return unless the issue is a manufacturing defect or an incorrect/damaged item supplied by QALB.

3. Requesting a Return or Refund

Please contact QALB customer support with:

• Order number
• Customer name
• Registered mobile number/email
• Reason for return/refund
• Clear photographs or video of the product, where applicable

For damaged or incorrect products, customers should contact us as soon as possible after delivery so that the issue can be reviewed.

4. Quality Verification

Once a return request is received, QALB may review the product and supporting information to determine whether it qualifies for a refund, replacement, or other resolution.

If the returned product does not meet the applicable return conditions, the refund request may be declined.

5. Refund Processing

Once your refund is approved:

• The refund will generally be processed to the original payment method, where technically possible.
• The time taken for the amount to appear in your account may depend on your bank or payment provider.
• Any applicable refund amount will be communicated to the customer before processing where necessary.

6. Shipping Charges

Where the issue is due to QALB, such as receiving a damaged, defective, or incorrect product, QALB will review the applicable return shipping costs.

For customer-requested returns that are not related to a product defect, damage, or fulfillment error, applicable shipping or return charges may be deducted from the refundable amount, where permitted and communicated to the customer.

7. Cancellation Before Shipment

If you wish to cancel an order, please contact QALB as soon as possible.

Cancellation requests received before the order is processed or shipped may be eligible for cancellation and refund.

Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return process.

8. Non-Refundable Situations

A refund may not be available for:

• Products that have been worn or washed, except where applicable for defects.
• Products damaged due to improper use or care.
• Products altered after delivery.
• Returns without the required order information.
• Products that do not meet the applicable return conditions.

Nothing in this policy is intended to restrict any consumer rights that cannot legally be excluded.

9. Refund for Undelivered or Cancelled Orders

If an order cannot be delivered and is returned to QALB, the order will be reviewed and, where eligible, the applicable refund will be processed according to the order and payment circumstances.

10. Exchanges

Where available, QALB may offer an exchange instead of a refund for eligible products, subject to product availability and applicable return conditions.

11. Changes to This Refund Policy

QALB may update this Refund Policy from time to time. Any changes will be published on this page with an updated “Last Updated” date.