Privacy Policy

At QALB, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website, qalbapparels.com.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

• Full name
• Email address
• Mobile/phone number
• Billing and shipping address
• Pincode and city
• Order and transaction details
• Product preferences and purchase history
• Information you provide when contacting customer support

We may also automatically collect certain technical information, such as your IP address, browser type, device information, and website usage information.

2. How We Use Your Information

We may use your information to:

• Process and fulfill your orders
• Process payments and provide order confirmations
• Arrange shipping and delivery
• Provide order tracking information
• Respond to customer support requests
• Manage returns, exchanges, and refunds
• Improve our products, website, and services
• Send promotional communications where permitted
• Prevent fraud, misuse, and unauthorized activities
• Comply with applicable legal and regulatory requirements

3. Payment Information

Payments may be processed through third-party payment providers.

QALB does not necessarily store your complete payment card or banking information on its own servers. Payment information may be collected and processed directly by the relevant payment service provider according to its own privacy and security practices.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Keep your shopping cart functional
• Remember your preferences
• Understand how visitors use our website
• Improve website performance
• Provide relevant marketing and advertising

You may be able to manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

5. Sharing of Information

We may share necessary information with trusted third-party service providers that help us operate our business, including:

• Payment processors
• Shipping and courier partners
• E-commerce and website service providers
• Analytics and marketing service providers
• Customer-support providers

We only share information that is reasonably necessary for the relevant business purpose.

We may also disclose information when required by applicable law, legal proceedings, government authorities, or to protect our rights, customers, website, or business.

6. Marketing Communications

With your consent or where otherwise permitted by applicable law, we may send you information about:

• New products
• Special offers
• Promotions
• Sales
• Other QALB updates

You may unsubscribe from promotional emails at any time by following the unsubscribe instructions included in the communication.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Third-Party Links and Services

Our website may contain links to third-party websites, services, or platforms.

QALB is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of third-party services before providing them with your personal information.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal obligations.

10. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to:

• Request access to information we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally applicable
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications

Requests can be made by contacting QALB through the contact information provided on our webs